If the product shows signs of any defect, or damage incurred while in transit, or does not comply with the terms and conditions set before shipment, then the customers are entitled to request for either an exchange or a refund of the same.
Any request for the same needs to be made within seven days from receipt of the products. Only unused, undamaged, and uninstalled products with original packaging will be eligible for return or exchange. No exceptions can be made for products that are cut, changed, damaged, installed, or tampered with in any form.
Some products cannot be refunded on account of the customized nature or specific project requirements. But are not limited to customized flooring, special imports, personalized designs, adhesives, or installation accessories which have been opened since arrival.
Furthermore, any goods which have been damaged through poor storage practices, handling issues, exposure to water or dampness, or faulty installation performed by third parties will not qualify for a refund.
In cases where an item is eligible for exchange, our staff will examine the submitted application along with the necessary supporting information. Consumers could be required to submit information regarding the order, delivery confirmation, and pictures showing the problem with the product.
After approval, the process of arranging an exchange will commence based on product availability. In cases where the requested item is unavailable, consumers can choose to substitute the product for another item of equal value or explore further alternatives with us.
Returns will only be honored after the product has been tested for quality control and passed our acceptance process. Upon receipt and acceptance of the returned stock, a refund will be issued through the same channel as the purchase, unless otherwise specified.
Refund times will vary according to the payment system used by the banking institution, and the necessary order verification process. Delivery and installation fees will not be refunded unless it results from an operational mistake on our part.
If any customer desires order cancellation; according to Gym Floorings Dubai,it is advised that they do so at the earliest time period before long period. Any order that has been custom designed, personalized, delivered, or scheduled for installation might not be eligible for cancellation.
In instances where cancellation is considered acceptable prior to processing, we can facilitate a refund following review. Nevertheless, orders related to a project may have certain restrictions when it comes to cancellation. It is advisable that you confirm product measurements and quantities prior to placing your order.
The return policy of Gym Floorings Dubai provides complete protection and also offers excellent service in addition to quality floorings. If there is anything that you want to ask regarding return policies, exchanges, etc. Please visit our customer care online support where we can assist you in any query related to floorings and other services as well.
